If you cannot download an app from the Google Play Store or an error message appears, there are several ways to resolve it.

Before checking the information below, you need to make sure your device is connected to the network.

How to check if your network is connected

Check the network status by connecting to any site using LDPlayer's web browser.

1. If network connection problems occur

Please refer to https://www.ldplayer.net/blog/the-solution-to-network-error-on-ldplayer.html 

2. If it is not a network connection issue

2-1 Check OpenGL version

Google services cannot be used when using OpenGL 4.0 or lower. In this case, you need to follow this tutorial:  https://www.ldplayer.net/blog/how-to-update-the-graphics-driver.html

2-2 Delete Google Play data

Home screen -> System apps -> Settings -> Apps and notifications -> Clear storage from Google Store.