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Game Troubleshooting

How to Resolve the Hardware Requirement Warning on Intel Integrated GPUs

2024-12-09

If you are using Intel Integrated Graphics, the "Your device does not match the hardware requirements of this application" Error Message might pop up when you try to open Pokemon TCG Pocket or other games in Vulkan versions of LDPlayer (including versions 9.1.6.2 to 9.1.19.4, and 9.1.25 to 9.1.26.1). 

This issue occurs when you are using the latest Intel GPU drivers. Downgrading the Intel integrated graphics driver could solve this issue. You can refer to the following tutorial for instructions on how to downgrade Intel integrated graphics driver:

STEP 1: Go to Support for Intel Graphics, scroll down and find List of Drivers for Intel® Graphics

STEP 2: Enter the list and find your operating system from the drop-down menu

STEP 3: Click on your operating system once you find it. Check "Version" section to see the list of drivers supported by your operating system

STEP 4: Choose a driver that was released before August, 2024. Download and install the driver. (Take 32.0.101.5768 WHQL Certified as an example in this guide)

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